PLACEHOLDER, complete before going live. Confirm the wording with your legal/food-safety requirements. Last updated: [DATE].

1. Right of withdrawal (EU)

As a consumer in the EU you generally have 14 days to withdraw from a distance purchase. [State how to notify us and the start of the period.] Note: for food products, sealed goods that are not suitable for return for health/hygiene reasons and have been unsealed after delivery may be excepted. [Confirm exactly which products this applies to.]

2. Damaged, defective or wrong items

If your order arrives damaged, defective, or incorrect, contact us within [X days] at info@mermerfoods.com with your order reference and a photo. We will arrange a replacement or refund.

3. How to return

[Describe the return steps, return address, and who pays return shipping in each scenario.]

4. Refunds

Approved refunds are issued to your original payment method via Stripe, normally within [X days] of us receiving the return or approving the claim. Shipping fees are refunded where required by law.

5. Contact

Questions? Email info@mermerfoods.com or call +359 54 833 345.